Verizon Business Support Fios for Small Businesses Setup and Installation Verizon Wireless Network Setup for an Actiontec MI424WR router Minimum System Requirements The system requirements vary according to the hardware you have purchased. HAMA 54 Mbps WLAN USB 2.0 Network Adapter Driver 6.3.0.0 for Vista 216 downloads. ActionTec 54 Mbps Wireless PC Card Driver 80211gWINXP 2,815 downloads. Network Card Other. Oct 31st 2006, 14:12 GMT. NETGEAR WG511 Wireless Card. Your Actiontec GT784WNV is now using the default settings for the network configuration. If you cannot access the gateway’s internal interface, perform the following steps: Using a paperclip, press in and hold the Reset button for 30 seconds. Actiontec 802 11b Wireless Pc Card free download - Kindle for PC, TV 3L PC, Mobizen PC, and many more programs.

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• Actiontec GT784WNV: Troubleshooting

• You can use the Power, DSL and Ethernet lights on the front panel of Actiontec GT784WNV to help diagnose home networking connectivity problems.
  Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

  Actiontec GT784WNV

  Has your Service Ready Date passed?
  High Speed Internet Service is not available until Verizon Online activates your line.
  Is the Power light illuminated?

  • Light is solid green: The power is on.
  • Light is off: The gateway isn’t getting power. Confirm that the power switch on the back panel of the router is in the 'on' position. If the Power light is still not green, verify the connection between the power cord and the back of the Actiontec GT784WNV gateway. Ensure that the other end of the power cord is securely connected to the electrical outlet.

  Is the DSL light illuminated?

  • Light is solid green: The connection between the router and Verizon Online is established.
  • Light is flashing green: A signal is found and attempting to fully connect with Verizon Online.

  Is the Internet light illuminated?

  • Light is solid green: The connection between the router and Verizon Online is established.
  • Light is off: There is no power or connection between your router and Verizon Online.
    
  • Light is flashing green: A connection to Verizon is being established.
  • Solid red: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.

  If the Actiontec GT784WNV is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?

  • Light for the port where a cable is connected is green: The Ethernet connection between the router and your computer is established.
  • Light for the port where a cable is connected is off: No link is established between the Gateway and your computer
  • Light for the port where a cable is connected is flashing green: A connection to Verizon is being established

  If the Actiontec GT784WNV is connected to your computer using a Wireless connection, is the Wireless light illuminated?
  

  • Light is solid green: Wireless connection is established between your router and Verizon Online.
  • Light is flashing green: A connection to Verizon is being established.
  • Light is off: No link is established between the D-link gateway and your computer.

  Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

• Actiontec GT784WNV: Resetting to Factory Defaults

• When you reset your Actiontec GT784WNV settings, remember:
  

  • Your default SSID and network encryption key is also restored.
  • If you have a home network, you must re-configure your Actiontec GT784WNV to match the previous settings that were assigned to all the other devices on your wireless network. Otherwise, no other network devices will be recognized.

  Actiontec GT784WNV

  Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.
  To reset your Actiontec GT784WNV to factory default settings:
  

  1. Open your Web browser and enter http://192.168.1.1 in the Address field.
     
  2. Enter your user name and password and click Continue. Your default user name is admin if you didn't change it when you configured your network.
     
  3. From the top navigation, select Utilities.
     
  4. From the Modem Utilities navigation, select Restore Defaults. From this screen you can restore the Gateway’s wireless settings, firewall settings or all settings to their factory default state.
     
  5. Press the appropriate button to restore your settings. During this process, the Gateway’s Power Light flashes and the Gateway is disabled until after rebooting. Your Actiontec GT784WNV is now using the default settings for the network configuration.
     

  If you cannot access the gateway’s internal interface, perform the following steps:

  1. Using a paperclip, press in and hold the Reset button for 30 seconds.
     
  2. After 30 seconds, release the Reset button and turn the power off to the D-Link 2750-B.
     
  3. Leave the power off for 20 seconds.
     
  4. Turn your gateway back on.
     
  5. Reboot your computer.

• Actiontec GT784WNV: Enable Port Forwarding

• Port forwarding configures a device (modem, router, or gateway) to allow a computer, application, or a service on the Internet to communicate with a specific computer on a private local area network (LAN).
  Port forwarding sorts the data from the Internet source to the correct port on your network. Port forwarding is commonly used for online gaming, VPN setup, FTP setup, remote computer software, and Web server hosting.
  Before you begin: Make sure you have the port information from the manufacturer or service that requires port forwarding. This normally includes the protocol, port start, port end, and port map.

  Actiontec GT784WNV

  Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.
  To set up port-forwarding for the Actiontec GT784WNV:

  1. Open a Web browser like Internet Explorer.
     
  2. Enter http://192.168.1.1 in the Address field of the browser.
     
  3. Enter your current user name and password and click OK. If you didn't change the user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your user name or password, you will need to reset your Actiontec GT784WNV to the default settings and reconfigure your home network.
     
  4. Select Advanced Setup from the top navigation.
     
  5. From the left navigation, select Port Forwarding.
     
  6. Under 1. Set the LAN port and IP Information:
     • Enter the starting port for the local computer
       
     • Enter the ending port for the local computer
       
     • Select the protocol (TCP or UDP)
       
     • Enter the IP address of the local computer
  7. Under 2. Set the remote port and IP information (optional):
     • Enter the starting port coming from the web
       
     • Enter the ending port coming from the web
       
     • If you want all access from the web to route to this port enter 0.0.0.0 in the Remote IP Address field
  8. Click Apply to save the new settings. A confirmation page displays your new port-forwarding rule.

• Actiontec GT784WNV: Changing your password

• Before you change your password, note:
  If you didn't change the default password when you set up your router, it may have been changed to your router's serial number to provide greater security. You can find your router's serial number on a label affixed to the bottom or back of your router.
  If you can't remember your user name or password, you must reset your default settings and reconfigure your home network

  Actiontec GT784WNV

  Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.
  To change your Actiontec GT784WNV password:

  1. Open your Web browser and enter http://192.168.1.1 in the Address field
     
  2. Enter your user name and password and click Continue. Your default user name is admin if you didn't change it when you configured your network.
     
  3. Click the Advanced Setup tab.
     
  4. From the left navigation Security heading, select Admin Password.
     
  5. Enter a new password in the Admin Password field.
     
  6. Enter your new password again in the Retype Admin New Password field to confirm that you entered it correctly
     
  7. Click Apply to save your changes and apply the new settings to your modem.

• Actiontec GT784WNV: Locate your network SSID

• Your network's current SSID is stored in your Actiontec GT784WNV. As long as you know your router's user name and password, you can access the security settings where the SSID is stored.
  Note: If you can't remember your user name or password, you will need to reset your Actiontec to the default settings and reconfigure your home network.

  Actiontec GT784WNV

  Quick Help:
  

  • Use In-Home Agent to find your network’s SSID You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, select Internet, Networking & Wireless Setup and then Retrieve SSID and WEP/WPA key.
    
  • If you haven't changed your SSID, the default SSID is provided on a sticker on the bottom of your router.
    

  
  Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.
  To find your network’s SSID:

  1. Make sure your Actiontec GT784WNV is connected to the Internet with an Ethernet cable.
     
  2. Open a Web browser like Internet Explorer and enter http://192.168.1.1 in the Address field of the browser.
     
  3. Enter your current user name and password and click OK. If you didn't change the user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your user name or password, you will need to reset your Actiontec to the default settings and reconfigure your home network.
     
  4. From the top navigation, click the Wireless Setup tab. The Basic Settings page opens.
     The SSID appears in the Network Name field. Write down the SSID and put it in a secure place for future reference. You will need this information any time you make a change to your home network or add devices to it.

• Actiontec GT784WNV: Locate or change your network WEP

• Your network's current WEP encryption key is stored in your Actiontec GT784WNV.
  As long as you know your router's user name and password, you can access the security settings where the WEP encryption key is stored.

  Actiontec GT784WNV

  Quick Help:
  

  • Use In-Home Agent to find your network’s SSID You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, select Internet,Networking & Wireless Setup and then Retrieve SSID and WEP/WPA key.
    
  • If you haven't changed your WEP encryption key, the default WEP key is provided on a sticker on the bottom of your gateway.
    

  Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.
  To locate your network’s WEP:

  1. Open a Web browser like Internet Explorer.
     
  2. Enter http://192.168.1.1 in the Address field of the browser.
     
  3. Enter your current user name and password and click OK. If you didn't change the user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your user name or password, you will need to reset your Actiontec GT784WNV to the default settings and reconfigure your home network.
     
  4. From the top navigation, click the Wireless Settings tab. The Basic Settings page opens.
     
  5. From the left navigation, click Wireless Security. The Wireless Security settings open.
     
  6. Under Select Security Type, select WEP from the drop-down.
     
  7. Enter your WEP security key:
     • To use the default WEP key: Select the Use Default Security Key/Passphrase field radio button.
       
     • To use a custom WEP key: Select the Use Custom Key / Passphrase radio button and enter your custom WEP key.
       
  8. Click Apply to save your changes.

• Actiontec GT784WNV: Locate your network's WPA2 or WPA encryption key

• Your network's current WPA2 or WPA encryption key is stored in your Actiontec GT784WNV. As long as you know your gateway's user name and password, you can access the security settings where the WPA2 or WPA encryption key is stored.
  Note: The your Actiontec GT784WNV security screens and prompts may vary slightly from the directions below, depending on when you purchased your gateway and the version of the firmware loaded on it.

  Actiontec GT784WNV

  Quick Help:
  

  • Use In-Home Agent to find your network’s SSID You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, select Internet, Networking & Wireless Setup and then Retrieve SSID and WEP/WPA key.
    
  • If you haven't changed your WPA2 or WPA encryption key, the default WPA2 or WP key is provided on a sticker on the bottom of your gateway.
    

  To display your network's WPA2 or WPA encryption key:

  1. Open a Web browser like Internet Explorer.
     
  2. Enter http://192.168.1.1 in the Address field of the browser.
     
  3. Enter your current user name and password and click OK. If you didn't change the user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your user name or password, you will need to reset your ActionTec GT784WNV to the default settings and reconfigure your home network.
     
  4. From the top navigation, click the Wireless Setup. The Basic Settings page opens.
     
  5. From the left navigation, click Wireless Security.
     
  6. Under Select Security Type, select WPA-WPA2-Personal from the drop-down.
     
  7. Under Security Encryption Type, select Both from the drop-down.
     
  8. Enter your security key/passphrase:
     • To use the default key: Select the Use Default Security Key/Passphrase field radio button.
       
     • To use a custom key: Select the Use Custom Key / Passphrase radio button and enter your custom security key.
       
  9. Click Apply to save your changes.

• Actiontec Troubleshooting: The DSL light is off

• 1. Verify that your phone line connection to the DSL port of the router is secure.
  
  
  2. Check the connection where your phone line connects to your wall outlet.
  
  
  3. If the light is still off, verify that a DSL filter is installed between all telephone equipment and the telephone line. The Line side of the DSL filter should be connected to the telephone line, while the Phone side of the DSL filter should be connected to the telephone equipment.
     Note: DSL filters are not required if you have Verizon 7M High Speed Internet service.
     
  4. If the light is still off, verify that the DSL router connects to the telephone line without a DSL filter.
  
  
  5. If the DSL light is now illuminated but you can't connect to the Internet, continue with Troubleshooting Step 4.
  
  
  6. If the DSL light remains off, contact Verizon Technical Support.

1. Using the ping command to test the connection between your computer and router.
2. Using the ping command to verify your Internet connection.

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• Troubleshooting the Actiontec MI424WR router

• In Home Agent

  Use the In Home Agent to troubleshoot your connection issues. Let the Wizard do the work and provide possible resolutions for any issues it finds.

  You can also use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity issues. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.
  Note: You might want to print these directions to make the troubleshooting process easier.

  1. Is the Power light illuminated?
     • Light is green: The Actiontec router power is on. Go to Step 2.
     • Light is not solid green: The router isn't getting power.
       Download the complete instructions for easy printing.
       Your router is unable to connect to the Verizon Fios service
  2. Is the Ethernet WAN light illuminated?
     • Light is green: The connection between the router and Verizon Online is established. Go to Step 3.
     • Light is off:
  3. Is the Internet light illuminated?
     • Light is green: The transmission of data is confirmed. Go to Step 4.
     • Light is off: Data transmission is not confirmed.
  4. If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated E1, E2, E3, or E4?
     • Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established. Go to Step 5.
     • Light for the port where a cable is connected is off: No link is established between the Actiontec router and your computer or network device.
  5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.
  6. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.
  7. If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center.

• Using the Power light to troubleshoot the Actiontec MI424WR router

• 1. Power light is off
     • The router isn't getting power.
     • Confirm that the power switch on the back panel of the router is in the 'on' position.
     • If the Power light is still not green, check the connection between the power cord and the back of the Actiontec router.
     • Check the green light on the power plug that is connected to the electrical outlet or power strip. If the light isn't illuminated, remove the power plug and plug it back in securely until the green light is illuminated
     • If the green light on the power plug is illuminated, the power switch is 'on,' but the Power light on the front panel of the router isn't illuminated, please contact Verizon technical support.
  2. Power light is flashing red
     • The router is initializing. If the Power light doesn't display steady green after a minute, turn off the power switch on the back panel of the Actiontec gateway for 45 seconds and then turn it back on.
  3. If the power light is now solid green but you can't connect to the Internet, continue with Troubleshooting Step 2.
  4. If the power light still isn't illuminated, please contact the Verizon Fiber Solutions Center.

• Using the WAN light to troubleshoot the Actiontec MI424WR router.

• 1. The most common cause of a lost connection to your Fios service is a bad connection between the router and your Fios wall connection.
     • Check the connection where the Ethernet cable connects to the WAN port on the back of the Actiontec router.
     • Check connection where the same Ethernet cable connects to your Fios wall connection.
  2. If the Ethernet WAN light is now illuminated but you can't connect to the Internet, continue with Troubleshooting Step 3.
  3. If the Ethernet WAN light remains off, contact Verizon

• Using the Internet light to troubleshoot the Actiontec MI424WR router

• 1. Verify that your Ethernet cable connection to the Ethernet WAN port on the back panel of the router is secure.
     
  2. Check the connection where the Ethernet cable connects to your Fios connection.
     
  3. If the Internet light still isn't illuminated, there may be a service outage in your area.
     
  4. If the Internet isn't illuminated and there is no service outage, continue with Troubleshooting Step 4. <page anchor link> (broken link: blocked)
     
  5. If the Internet light is still not illuminated, please contact Verizon Fiber Solutions Center.

• Using the Ethernet LAN lights to troubleshoot the Actiontec MI424WR router

• An Ethernet light should be illuminated for each port (1-4) where you have an Ethernet cable connected. If you have an Ethernet cable plugged into a port that does not have its light illuminated, follow the steps below to diagnose the problem.

  1. Plug the yellow Ethernet cable into a different available Ethernet port in the back of the router.
  
  
  2. If the Ethernet light is still off, verify that you plugged the other end of the Ethernet cable securely into the Network Interface Card (NIC) in your computer. [Show Me]
  
  
  3. If the Ethernet light is still off, use Windows Device Manager to verify that your NIC is working correctly.
  
  
  4. If the Ethernet light is now illuminated but you still can't connect to the Internet, contact Verizon.
  
  
  5. If the Ethernet light remains off, contact Verizon.

• Actiontec MI424WR Network SSID

• If you haven't changed your SSID, the default SSID is provided on a sticker on the bottom of your Actiontec MI424WR router.

  Your network's SSID is stored in your Actiontec MI424WR router. As long as you know your router's user name and password, you can access the security settings where your SSID is stored.

  1. Open your Web browser and enter http://192.168.1.1 in the Address field.
  2. Depending on when you purchased your router and the version of firmware it's running, the directions for finding your SSID vary slightly. Please click the login screen that matches what you see.

• How can I find my Actiontec MI424WR network’s WEP key?

• If you haven't changed your WEP key, the default WEP key is provided on a sticker on the bottom of your Actiontec MI424WR router.

  Your network's WEP key is stored in your Actiontec MI424WR router. As long as you know your router's user name and password, you can access the security settings where your WEP key is stored.

  1. Open your Web browser and enter http://192.168.1.1 in the Address field.

  2. Enter your user name. If you didn't change it when you configured your network, the default user name is admin

  • If you've forgotten your user name or password, you must reset your Actiontec MI424WR router to the factory defaults to access the configuration screen where the security settings are stored.

  3. Enter your password.

  4. Click the Wireless Settings icon.

  5. Select Wireless Status in the left navigation panel.

  6. Write down the level of encryption (64 or 128 bit), and the WEP key code from the Security Enabled section.

  7. Close the Actiontec MI424WR configuration window.

• Finding your Actiontec MI424WR network’s WPA2 or WPA encryption key

• Your network's WPA2 or WPA encryption code is stored in your Actiontec MI424WR router. As long as you know your router's user name and password, you can access the security settings where your encryption key is stored.

  1. Open your Web browser and enter http://192.168.1.1 in the Address field.
  2. Enter your user name. If you didn't change it when you configured your network, the default user name is admin.
     1. If you've forgotten your user name or password, you must reset your Actiontec MI424WR router to the factory defaults to access the configuration screen where the security settings are stored.
  
  
  3. Enter your password.

• Reset Your Actiontec MI424WR Router

• You may be instructed by a Verizon technical support person to reset your modem in order to clear any existing properties. You may also have to reset your router to the factory defaults if you have forgotten your router user name or password.

  Note: Resetting your Actiontec router clears all of your home networking settings

  1. With the power on (Power LED on front panel should be lit green), use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.

  2. Release the Reset button. The Actiontec router will automatically reboot itself.

  4. If you haven't changed your security settings from the default values listed on the sticker attached to the bottom of your router, no further action is required.

  If you've changed your WEP security settings or strengthened your security by upgrading to WPA security, you will need to reconfigure your Actiontec MI424WR router to match the previous settings that were assigned to all the other devices on your wireless network. Otherwise, your router won't recognize the computers at and other devices connected to your network.

• Using the ping command to test the connection between your computer and router

• You can use the ping command to test the connection between your computer and router. The ping test sends data packets from your computer to a server on the Internet to test your Internet connection. If the connection is working, the same number of data packets will be sent from your computer as are received by the server. It verifies that the data packets are going from your computer to your router, and finally to the server on the Internet.

  1. Click Start.
  
  
  2. Enter cmd in the Start Search field.
  
  
  3. Enter ping, the IP address of your router, and press Enter. For example, the default would be 'ping 192.168.1.1'
     
     • If 'Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)' displays, the connection is good and the signal successfully reached the router.
     • If 'Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)' displays, the connection is faulty and none of the signals did reached the router.
     • A 'Destination host unreachable' or 'Request timed out' error message also indicates the connection is faulty and the signal did not reach the router.
     • Check the physical connection between your computer and the router.
     • Check your router settings.
     • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have a defective or damaged interface card.

• Connecting your game console to a home network

• Sony PlayStation4 (PS4)
  Connect to a Wireless Network | Connect to a Wired Network
  Sony PlayStation3(PS3)
  Connect to a Wireless Network | Connect to a Wired Network
  Sony PlayStation 2
  Set up the PlayStation 2 Network Adapter

  Sony PlayStation Portable (PSP)
  Connect to a Wireless Network
  Nintendo Wii or Wii U
  Connect to a Wireless Network
  Nintendo DS
  Connect to a Wireless Network
  Nintendo DSi
  Connect to a Wireless Network
  Microsoft Xbox®
  Connect to a Wireless Network
  Microsoft Xbox 360
  Connect to a Wireless Network | Connect to a Wired Network
  Note: Fios customers seeking additional product support should contact the game console manufacturer.

  Need additional help?
  Verizon offers Premium Technical Support to help you set up game consoles and other electronic devices.

  See Also:

• What are the default user name and password for my Actiontec MI424WR router?

• The default user name for the Actiontec MI424WR router is 'admin,' and the default password is 'password' (do not include the quotation marks).
  

  • Note: To improve security, your router password may have been changed to the serial number of your Actiontec MI424WR router if you hadn't previously changed the password from the default of 'password.' You can find your router's serial number on the label affixed to the bottom or back of your router.
  • If you reset your router to the factory default settings, the router password will return to 'password.'

  The user name and password are both case-sensitive, so be sure to enter them in lower case.